Aam The Label
1. I need help finding my size.
Take a look at the size guide on each product page, and compare your body measurements with the garment measurements at each size. If you have further questions, please email us at help@aamthelabel.com and we’d be happy to assist. We offer sizes XS-XL at the moment and hope to expand into more sizes in the future.
2. I ordered an item on pre-order. How quickly will it arrive?
Pre-order times vary based on the item. The date range for a given pre-order piece will be clearly indicated on the product page. Once shipped, you will receive your shipping confirmation and tracking number via email. You can also check shipping status from your account page.
3. What do I do if an item I’m interested in is sold out?
Email us at help@aamthelabel.com with the name, color and size of the product you are interested in (e.g. “The Crop Pant, Black, Size L"). We will notify you via email when the item is back in stock.
1. What shipping options do you have?
Shipping is free for orders over $150 placed in the U.S.A., with a guaranteed delivery in 5-7 business days. For all international orders, please email us at help@aamthelabel.com and we will process the order for you.
Once shipped, you will receive your shipping confirmation and Fedex tracking number via email. You can also check shipping status from your account page.
A few things to note:
2. Has my order shipped?
Once shipped, you will receive your shipping confirmation and tracking number via email. You can also check shipping status from your account page.
3. Where do you deliver to?
We deliver globally! If you are based in the U.S.A., please check out as normal. If you are placing an international order, please email us at help@aamthelabel.com and we will process the order for you.
4. Do you deliver to A.P.O. / F.P.O or P.O. boxes?
Unfortunately, we do not ship to A.P.O. / F.P.O. or P.O. boxes at this time.
5. My tracking number says my order is delivered, but I cannot find it.
We’re sorry to hear this happened. Please contact us at help@aamthelabel.com with your order number and we will track down your package. You can expect to hear from us in 2-3 business days with next steps. Please note that it can take up to two weeks to replace lost merchandise while we attempt to locate your package. Aam The Label is not responsible for lost packages that are reported more than 14 days past the delivery date. We also recommend checking with your neighbors or building manager to see if they have received your package by accident.
1. What is your return policy?
If for any reason, you are not 100% satisfied with your Aam The Label order, we will gladly process a return and full refund to you, provided the merchandise meets the following conditions:
At checkout, you’ll have the option to add VIP Checkout for free return shipping. If you opt out, you’ll be responsible for return shipping costs, and labels should be purchased through our returns portal. If you opt for an exchange or store credit instead of a refund, you'll also be gifted with a cash bonus to use as you'd like at our store!
2. How do I return an item?
You can start your return or exchange here.
Once we receive your return, please allow 3–5 business days for processing. After processing, refunds may take up to 7 business days to appear in your account.
We are unable to accept returns or exchanges on international orders at this time.
3. Can I change or cancel my order?
Please email us at help@aamthelabel.com within 24 hours of purchase to cancel your order. After this 24 hour period, no changes can be made to your order, including cancellations or recipient information changes.
4. How do I use my store credit?
When you start a return through our returns portal, you will have the option to return your items for store credit and shop our site directly. You'll also be emailed the credit in the form of a Shopify gift card, should you prefer to shop the site at a later time. If you have any questions about this process, please email us at help@aamthelabel.com and we'll be happy to assist.
Please inspect your order upon reception and contact us immediately at help@aamthelabel.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Have a different question in mind? We’re here to help. Send us an email at help@aamthelabel.com and we’ll get back to you in 24-48 hours. If your question is about an order you’ve already placed, please include your order number in the email to speed up the process.
